Frequently Asked Questions
1) Will this program keep our dealership compliant?
ANSWER:
Yes, we abide by both federal and specific state laws ensuring our fulfillment company and your dealership both remain compliant. And because we don't charge your clients for credit repair, there is zero liability for you. [Their only cost is a monthly credit report, which many of our dealerships will reimburse them for, if they return to purchase a vehicle]
2) Do you provide training?
ANSWER:
Yes, we can do online training, or have our corporate training team visit you in person to train your entire salesforce. (Dealer may be responsible for travel & expenses)
3) Why does it take so long to get any results?
ANSWER:
It takes on average about 90 days because we do things the right way to make sure that once we remove these credit challenges, that they do not reappear. However, we have seen improved client scores in as little as two weeks.
4) We are restricted from paying for leads. How does your program work with that?
ANSWER:
You are not paying for leads. We are actually "perfecting YOUR leads" and turning them back to you, once they reach a higher credit score.
We can bill you the same way that Truecar or other service providers bill... on a subscription service billing basis. We will "flex" that billing periodically based on how the leads come back to you.
5) How can we be assured that they will come back to us to buy a new car?
ANSWER:
You will see the customers credit changes before the customer sees them through your dealer progress portal. Then YOU decide when to pull that specific customer back onto the lot. If you need them to be at a 625-650 because of down payment or negative equity etc, you will monitor their progress, then be able to say,
"Mr/Mrs Smith we think we can do something for you now, come on back in and we can see what we can do for you."
In addition, our dealerships offer a VIP discount of some kind to returning Fierce members. They may offer $500 off the sticker price, or 5 free oil changes, 25% off parts and accessories, or other service discounts. This helps customer stay loyal to the dealership that referred them to us.
6) How long does it take to enroll a member into Fierce Credit?
ANSWER:
Only 4 - 7 minutes. We take them through a quick 5-Step enrollment process that verifies their identity and keeps us compliant.
7) Who enrolls the prospects into Fierce?
ANSWER:
Ideally, it's either the Finance Manager, or the sales person who has a relationship with the prospect. It is best for the person who informs them of a credit to enroll them, since they have the most recent contact. That person will physically enroll the member...
It's NOT recommended to just give the prospect the landing page and tell them to fill it out.
Your salespeople and managers will be trained on how to easily enroll someone to ensure the highest number of turn-downs enroll in our program.
8) How can I jump-start our Fierce Credit program?
ANSWER:
Many dealerships keep track of previous turn downs in a database. We work with your marketing team to provide introductory emails that have worked for other dealers. You simply send them out through your database with a link to sign up or learn more.
9) Will all our salespeople get access to the dealership portal to view progress?
ANSWER:
We will give a single point of contact at your dealership access to drill down into our system to see all your submissions and progress reports. They will be thoroughly trained and can pull a report anytime you need one.
10) I have multiple locations. How does that work?
ANSWER:
Each location is treated as a separate entity because we'll build a custom landing page for each physical address and sync it in our CRM to keep the lead stream separate. We don't want to mistakenly send a lead to another dealership.
11) Can I get a discount on multiple locations?
ANSWER:
We take on all the liability up front because our team works for a few months before seeing any remuneration. However, in some cases we can work out an arrangement based on how many locations onboard and what their projected turn down rate is.
12) How many clients have you worked with to improve their credit?
ANSWER:
We've worked with more than 115,000 clients over 20+ years to improve their credit.
13) What about liens, judgements, collections and late payments? Can you get those removed?
ANSWER:
We've worked with more than 100,000 clients with challenges just like those and we've been successful in removing negative, inaccurate items from credit reports. So, I'm confident we can help people in those same circumstances.
14) How does credit repair really work? Is it a legal loophole?
ANSWER:
No, it's not a loophole. Our work results in a permanent deletion of negative inaccurate items. We use the Fair Credit Reporting Act and Credit Organizations Act to hold the bureaus accountable for the laws and regulations created to protect consumers from financial harm due to inaccurate information on their reports, or items that were reported incorrectly.
Even if a late payment did occur, that action may not have been reported correctly to the bureaus. If an investigation determines that the items was added to a credit report without the proper documentation or procedure, it can be challenged and ultimately removed.
15) Is this program available for our salespeople... even though they don't need a vehicle?
ANSWER:
Yes. Even though we will not get compensated from the work we do for your employees, we are willing to put them in our program because they become the best testimonials of our program.
16) How soon can we begin?
ANSWER:
Our team can usually have your dealership up and running within a week, or less depending on the on-boarding schedule. All we require to begin is a signed agreement and on-boarding fee.
17) Do you provide any POS marketing materials?
ANSWER:
Yes. We provide several complimentary table top displays with a QR code pointing to your custom landing page. We also have banners, pop-up vinyl signage and other options for a nominal fee.
18) Does our legal team have to approve the landing pages?
ANSWER:
That's up to you. Some dealerships have their legal team review and add specific language, or disclaimers to the landing page, while other dealerships must approve their landing page with the auto manufacturer. For instance, we already have approval from INFINITI for their landing pages and additional marketing materials.
19) What's the biggest frustration and benefit you see with this program?
ANSWER:
Salespeople don't enroll their turndowns into our program. They know it works, but they want to move on to the next warm body instead of taking 5 minutes more to solidify a sale down the road. They would rather make another sale today, than build a "closed lead pipeline" for tomorrow.
We love to maximize the marketing dollars dealers already spend. Thousands of dollars a month are spent to get people on the lot to look at vehicles. We see the biggest benefit is putting those marketing dollars to work to bring everyone possible back to the dealer. Our motto is "No Credit Score Left Behind."
20) How many people complete the Fierce Credit program and come back to the dealership?
ANSWER:
About 60% return with improved credit scores. It not 100% because some people just aren't willing to change their financial habits despite our tools, advice and service. Even if we remove 10 negative items, but they make another 2 late payments... it's like two steps forward and one step back. They make progress, but may never get to the needed score.
ANSWER:
Yes, we abide by both federal and specific state laws ensuring our fulfillment company and your dealership both remain compliant. And because we don't charge your clients for credit repair, there is zero liability for you. [Their only cost is a monthly credit report, which many of our dealerships will reimburse them for, if they return to purchase a vehicle]
2) Do you provide training?
ANSWER:
Yes, we can do online training, or have our corporate training team visit you in person to train your entire salesforce. (Dealer may be responsible for travel & expenses)
3) Why does it take so long to get any results?
ANSWER:
It takes on average about 90 days because we do things the right way to make sure that once we remove these credit challenges, that they do not reappear. However, we have seen improved client scores in as little as two weeks.
4) We are restricted from paying for leads. How does your program work with that?
ANSWER:
You are not paying for leads. We are actually "perfecting YOUR leads" and turning them back to you, once they reach a higher credit score.
We can bill you the same way that Truecar or other service providers bill... on a subscription service billing basis. We will "flex" that billing periodically based on how the leads come back to you.
5) How can we be assured that they will come back to us to buy a new car?
ANSWER:
You will see the customers credit changes before the customer sees them through your dealer progress portal. Then YOU decide when to pull that specific customer back onto the lot. If you need them to be at a 625-650 because of down payment or negative equity etc, you will monitor their progress, then be able to say,
"Mr/Mrs Smith we think we can do something for you now, come on back in and we can see what we can do for you."
In addition, our dealerships offer a VIP discount of some kind to returning Fierce members. They may offer $500 off the sticker price, or 5 free oil changes, 25% off parts and accessories, or other service discounts. This helps customer stay loyal to the dealership that referred them to us.
6) How long does it take to enroll a member into Fierce Credit?
ANSWER:
Only 4 - 7 minutes. We take them through a quick 5-Step enrollment process that verifies their identity and keeps us compliant.
7) Who enrolls the prospects into Fierce?
ANSWER:
Ideally, it's either the Finance Manager, or the sales person who has a relationship with the prospect. It is best for the person who informs them of a credit to enroll them, since they have the most recent contact. That person will physically enroll the member...
It's NOT recommended to just give the prospect the landing page and tell them to fill it out.
Your salespeople and managers will be trained on how to easily enroll someone to ensure the highest number of turn-downs enroll in our program.
8) How can I jump-start our Fierce Credit program?
ANSWER:
Many dealerships keep track of previous turn downs in a database. We work with your marketing team to provide introductory emails that have worked for other dealers. You simply send them out through your database with a link to sign up or learn more.
9) Will all our salespeople get access to the dealership portal to view progress?
ANSWER:
We will give a single point of contact at your dealership access to drill down into our system to see all your submissions and progress reports. They will be thoroughly trained and can pull a report anytime you need one.
10) I have multiple locations. How does that work?
ANSWER:
Each location is treated as a separate entity because we'll build a custom landing page for each physical address and sync it in our CRM to keep the lead stream separate. We don't want to mistakenly send a lead to another dealership.
11) Can I get a discount on multiple locations?
ANSWER:
We take on all the liability up front because our team works for a few months before seeing any remuneration. However, in some cases we can work out an arrangement based on how many locations onboard and what their projected turn down rate is.
12) How many clients have you worked with to improve their credit?
ANSWER:
We've worked with more than 115,000 clients over 20+ years to improve their credit.
13) What about liens, judgements, collections and late payments? Can you get those removed?
ANSWER:
We've worked with more than 100,000 clients with challenges just like those and we've been successful in removing negative, inaccurate items from credit reports. So, I'm confident we can help people in those same circumstances.
14) How does credit repair really work? Is it a legal loophole?
ANSWER:
No, it's not a loophole. Our work results in a permanent deletion of negative inaccurate items. We use the Fair Credit Reporting Act and Credit Organizations Act to hold the bureaus accountable for the laws and regulations created to protect consumers from financial harm due to inaccurate information on their reports, or items that were reported incorrectly.
Even if a late payment did occur, that action may not have been reported correctly to the bureaus. If an investigation determines that the items was added to a credit report without the proper documentation or procedure, it can be challenged and ultimately removed.
15) Is this program available for our salespeople... even though they don't need a vehicle?
ANSWER:
Yes. Even though we will not get compensated from the work we do for your employees, we are willing to put them in our program because they become the best testimonials of our program.
16) How soon can we begin?
ANSWER:
Our team can usually have your dealership up and running within a week, or less depending on the on-boarding schedule. All we require to begin is a signed agreement and on-boarding fee.
17) Do you provide any POS marketing materials?
ANSWER:
Yes. We provide several complimentary table top displays with a QR code pointing to your custom landing page. We also have banners, pop-up vinyl signage and other options for a nominal fee.
18) Does our legal team have to approve the landing pages?
ANSWER:
That's up to you. Some dealerships have their legal team review and add specific language, or disclaimers to the landing page, while other dealerships must approve their landing page with the auto manufacturer. For instance, we already have approval from INFINITI for their landing pages and additional marketing materials.
19) What's the biggest frustration and benefit you see with this program?
ANSWER:
Salespeople don't enroll their turndowns into our program. They know it works, but they want to move on to the next warm body instead of taking 5 minutes more to solidify a sale down the road. They would rather make another sale today, than build a "closed lead pipeline" for tomorrow.
We love to maximize the marketing dollars dealers already spend. Thousands of dollars a month are spent to get people on the lot to look at vehicles. We see the biggest benefit is putting those marketing dollars to work to bring everyone possible back to the dealer. Our motto is "No Credit Score Left Behind."
20) How many people complete the Fierce Credit program and come back to the dealership?
ANSWER:
About 60% return with improved credit scores. It not 100% because some people just aren't willing to change their financial habits despite our tools, advice and service. Even if we remove 10 negative items, but they make another 2 late payments... it's like two steps forward and one step back. They make progress, but may never get to the needed score.